We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If your return is accepted, we’ll send you a Royal Mail return shipping label either via email or post if you have no access to a printer, as well as instructions on how and where to send your package.
Due to COVID-19, we are currently using Royal Mail's door-to-door returns meaning you have the convenience of not leaving the house to send your return.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
All UK return parcels are subject to a £3.00 admin fee which will be deducted from your refund, you do not have to pay anything when you return off your parcel. This price is a fixed administrative charge per order regardless of the number of items or parcel weight. Multiple orders are not to be returned in the same parcel - each order must be returned in its own parcel with its own label.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Beauty products and Jewelry for hygiene reasons can't be returned. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.